Quality of Service and its Provision, Definition and Principles of SLA

Authors

  • Davlyatova Mavlyuda Bakhtiyorovna dosent
  • Shernazarova Dilnoza Shukhratovna Student of group 114-20MSM “Metrology and standardization”, Bukhara Institute of Engineering and Technology
  • Rashidova Gulasalkhon Nodirovna Student of group 114-20MSM “Metrology and standardization”, Bukhara Institute of Engineering and Technology

Keywords:

SLA, ISO 9000, TQM, Total Quality Management

Abstract

A service level agreement (SLA) is an agreement between a service provider and a customer that specifies specific service levels in the short term. This agreement can be formal or informal between two companies, such as an understanding between two departments of a company.

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Published

2023-05-31

Issue

Vol. 2 No. 5 (2023): MAY

Section

Articles