Enhancing Internet Services (Is) Between E-Government and Mejdaf Implementation by Applying Cloud Computing Technology

Abstract

This paper aimed to evaluate the impact of cloud-based enterprise resource planning (ERP) systems on customer satisfaction, operational efficiency, cost savings, and market position in two different contexts: a private business and a government institution in Saudi Arabia. The research methodology involved a comprehensive approach that included benchmarking analysis, customer feedback, and validation through constructs derived from Internet Service Evaluation (IDE). The findings of the evaluation process revealed that the implementation of cloud ERP systems had a significant positive impact on the overall operations and performance of both MEJDAF Trading Group and the Saudi Arabian e-government system. The cloud ERP system implementation resulted in cost savings and boosted profitability, which helped to maintain the businesses' competitiveness in the Saudi market while also gaining a stronger market share. The results of the evaluation process were validated through the analysis of constructs derived from IDE, which encompassed qualitative measures such as customer satisfaction, operational efficiency, and cost savings. The validation process confirmed the successful achievement of the project's goals. Additionally, detailed feedback was obtained through interviews conducted with customers who had implemented the MEJAF Cloud ERP system. This feedback was crucial in interpreting and validating the results obtained from primary and secondary sources during the evaluation.