Modern Information Technology and its Role in Improving the Effectiveness of the Hotel Organization - A Field Study at Grand Millennium Sulaimani Hotel

Abstract

This research aims to determine the impact of modern information technology and its role in improving the effectiveness of the organization. Grand Millennium Sulaimani Hotel was chosen to conduct the field study to diagnose the reality of the use of modern information technology and the extent of its impact in improving the organization’s effectiveness and excellence. The study was applied to a sample of employees at organization researched consisting of 60 faculty members. A person was chosen randomly. The questionnaire was used as the main tool to collect the necessary data and information. The study can prove the validity of the hypothesis that indicates the existence of a relationship and impact between the two variables. The study showed that the impact of modern information technology on the effectiveness of the organization was strong, thus there is a logical justification for accepting the main research hypotheses.

To achieve this goal, the dimensions of the independent variable modern information technology were adopted, represented by (hardware and equipment, software, communication networks, databases, and human skills), and the dimensions of the organization’s effectiveness were adopted, represented by (job satisfaction, productivity, achieving goals). The research included: The following topics: -

The first domain: Research methodology.

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The second domain: A conceptual framework for modern information technology.

The third domain: A conceptual framework for improving the effectiveness of the organization.

Fourth domain: The practical aspect.

The fifth domain: Conclusions and proposals.